Autotask
API integration

list_all_autotask_tickets

Search Autotask Tickets using a JSON filter query. Returns Ticket objects including id, ticketNumber, title, description, status, priority, queueID, companyID, contactID, assignedResourceID, ticketType, issueType, dueDateTime, createDate, completedDate, lastActivityDate, resolution and userDefinedFields. The request body accepts a filter with operators such as eq, gte, contains, in, and grouping with and/or.

get_single_autotask_ticket_by_id

Retrieve a single Autotask Ticket by its id. Returns the full Ticket object including status, priority, assignment, dates, resolution and user-defined fields.

autotask_tickets_count

Count Autotask Tickets matching a JSON filter query, without returning the records. Use the same filter syntax as the ticket list. Returns queryCount.

create_a_autotask_ticket

Create a Ticket in Autotask. Fields are sent at the top level of the request body (Autotask does not use a wrapper object). Required: title, companyID, status, priority, and either queueID or assignedResourceID. Returns the created ticket id.

update_a_autotask_ticket_by_id

Fully update an Autotask Ticket (HTTP PUT). Include the ticket id plus every field you want to persist — fields omitted from a PUT may be cleared. Use partial_update (PATCH) to change only selected fields.

autotask_tickets_partial_update

Partially update an Autotask Ticket (HTTP PATCH). Send the ticket id plus only the fields you want to change; all other fields are left untouched. This is the safer option for routine updates such as changing status or reassigning.

list_all_autotask_ticket_notes

Search Autotask TicketNotes using a JSON filter query. Returns: id, description, title, ticketID, noteType, publish, createDateTime, lastActivityDate, createdByContactID, creatorResourceID, impersonatorCreatorResourceID, impersonatorUpdaterResourceID, userDefinedFields. The request body accepts a filter with operators such as eq, gte, and grouping with and/or.

get_single_autotask_ticket_note_by_id

Get a single Autotask TicketNote by id. Returns: id, description, title, ticketID, noteType, publish, createDateTime, lastActivityDate, createdByContactID, creatorResourceID, impersonatorCreatorResourceID, impersonatorUpdaterResourceID, userDefinedFields. Required: id.

autotask_ticket_notes_count

Count the total number of TicketNotes records in Autotask matching a given filter. Returns the matching record count as an integer. Required: filter.

create_a_autotask_ticket_note

Create a note on an Autotask ticket. Returns the created ticket note including its id, title, description, createdDateTime, and lastModifiedDateTime. Required: ticket_id.

autotask_ticket_notes_partial_update

Partially update a ticket note belonging to a specific Autotask ticket. Returns the updated note object including id, description, and title. Required: ticket_id.

list_all_autotask_companies

List Autotask organizations (Companies) using filter expressions sent as a POST body. Returns: id, companyName, companyNumber, companyType, companyCategoryID, isActive, createDate, createdByResourceID, lastActivityDate, lastTrackedModifiedDateTime, phone, alternatePhone1, alternatePhone2, fax, address1, address2, city, state, postalCode, countryID, additionalAddressInformation, webAddress,…

get_single_autotask_company_by_id

Get a single Autotask company (organization) by id. Returns the full organization record including companyName, companyType, isActive, address fields, phone, webAddress, billing and tax settings, ownerResourceID, parentCompanyID, and audit timestamps. Required: id.

autotask_companies_count

Count the total number of Autotask companies (organizations) matching a filter. Returns: count. Accepts a filter array in the request body whose entries use op, field, and value properties; when no filter is supplied, counts all company records.

create_a_autotask_company

Create a new organization (Company) in Autotask. Returns the created company object including id, companyName, companyType, isActive, createDate, and all address, billing, and configuration fields. Required: companyName, companyType. The billToAddressToUse field defaults to "Use Organization Address" on create and any billing address values provided are ignored.

update_a_autotask_company_by_id

Update an existing Autotask company (organization) by submitting the full entity with modified fields. Returns: itemId. Required: id, companyName, companyType. companyType cannot be updated when isTaskFireActive is True, or changed from vendor if the organization has existing services.

autotask_companies_partial_update

Partially update an Autotask company by submitting only the fields to change. Returns the updated company object including id, companyName, companyType, isActive, and phone. Required: id (company identifier in the request body).

list_all_autotask_contacts

List Autotask contacts using filter expressions in the POST body. Returns each contact with id, firstName, lastName, emailAddress, companyID, isActive, createDate, userDefinedFields, and additional address, phone, and social media fields.

get_single_autotask_contact_by_id

Get a single Autotask contact by id. Returns: id, firstName, lastName, middleInitial, namePrefix, nameSuffix, title, emailAddress, emailAddress2, emailAddress3, phone, alternatePhone, mobilePhone, faxNumber, extension, companyID, companylocationID, countryID, addressLine, addressLine1, city, state, zipCode, additionalAddressInformation, roomNumber, facebookUrl, linkedInUrl, twitterUrl, isActive,…

autotask_contacts_count

Count Autotask contacts matching filter expressions in the POST body. Returns: count.

create_a_autotask_contact

Create a new contact associated with an Autotask company. Returns the created contact including id, firstName, lastName, emailAddress, companyID, isActive, createDate, and all contact detail fields. Required: company_id, firstName, lastName, isActive.

autotask_contacts_partial_update

Partially update an existing Autotask contact by providing only the fields to change. Returns the updated contact including id, firstName, lastName, emailAddress, companyID, isActive, lastModifiedDate, and all contact detail fields. Required: company_id, id.

list_all_autotask_autotask_resources

Search Autotask Resources (staff users such as technicians and account managers) using a JSON filter query. Returns Resource objects including id, userName, firstName, lastName, email, isActive, resourceType, licenseType, title, phone numbers, locationID and defaultServiceDeskRoleID. Use this to look up the assignedResourceID needed when creating or assigning tickets.

get_single_autotask_autotask_resource_by_id

Get a single Autotask resource (internal staff member) by id. Returns: id, firstName, lastName, email, hireDate, homePhone, gender, and additional contact and HR fields. Required: id.

autotask_autotask_resources_count

Count the number of Autotask Resources records matching a filter expression sent in the request body. Returns the total record count as an integer. Required: filter.

list_all_autotask_ticket_fields

List field metadata for the Tickets entity in Autotask, including each field's name, data type, length, required/readonly/queryable flags, reference and picklist configuration, and webhook support. Returns: name, dataType, length, isRequired, isReadOnly, isQueryable, isReference, referenceEntityType, isPickList, picklistValues, picklistParentValueField, isSupportedWebhookField.

autotask_ticket_fields_list_user_defined

List the user-defined (custom) field definitions available on the Autotask Ticket entity. Returns each UDF with its name, label, data type, whether it is required or read-only, and any picklist values. Use this to discover which entries are valid inside the userDefinedFields array when creating or updating a ticket.

autotask_ticket_fields_get_entity_information

Get entity information for the Autotask Tickets entity, including its CRUD capabilities, user access levels, and feature support. Returns: name, canCreate, canDelete, canQuery, canUpdate, userAccessForCreate, userAccessForDelete, userAccessForQuery, userAccessForUpdate, hasUserDefinedFields, supportsWebhookCallouts.

list_all_autotask_ticket_webhooks

List Autotask ticket webhooks by sending a POST query with filter expressions. Returns each webhook with id, Name, IsActive, WebhookUrl, DeactivationUrl, SecretKey, and additional configuration fields.

get_single_autotask_ticket_webhook_by_id

Get a single Autotask ticket webhook by id. Returns: id, IsActive, DeactivationUrl, IsReady, IsSubscribedToCreateEvents, IsSubscribedToDeleteEvents, IsSubscribedToUpdateEvents, Name, NotificationEmailAddress, OwnerResourceID, SecretKey, SendThresholdExceededNotification, WebhookGUID, WebhookUrl. Required: id.

autotask_ticket_webhooks_count

Count Autotask ticket webhooks matching a POST query filter. Returns the total record count as an integer.

create_a_autotask_ticket_webhook

Create a new Autotask ticket webhook. Returns the full webhook object including id, IsActive, Name, WebhookUrl, IsReady, and WebhookGUID. Required: Name, WebhookUrl, DeactivationUrl, SecretKey, IsActive, SendThresholdExceededNotification.

update_a_autotask_ticket_webhook_by_id

Update an existing Autotask ticket webhook. Returns the full webhook object including id, IsActive, Name, WebhookUrl, IsReady, and WebhookGUID. Required: id, Name, WebhookUrl, DeactivationUrl, SecretKey, IsActive, SendThresholdExceededNotification.

autotask_ticket_webhooks_partial_update

Partially update a Ticket Webhook configuration in Autotask by sending only the changed fields in the request body. Returns the updated webhook object including id, Name, WebhookUrl, IsActive, SecretKey, DeactivationUrl, IsReady, WebhookGUID, and OwnerResourceID. Required: id.

delete_a_autotask_ticket_webhook_by_id

Delete an Autotask ticket webhook by id. Returns an empty 204 response on success. Required: id.

list_all_autotask_ticket_webhook_fields

Query Autotask ticket webhook fields using a POST filter expression to retrieve fields that trigger callouts or are included in webhook payloads. Returns: id, FieldID, IsDisplayAlwaysField, IsSubscribedField, WebhookID. The request body accepts a filter array of conditions; a default filter is applied if none is supplied.

autotask_ticket_webhook_fields_count

Count the number of TicketWebhookFields records in Autotask that match a given filter expression. Returns the total record count for the specified filter. Accepts a POST body containing filter conditions with comparison operators (eq, gte, and, or) to narrow the count.